Who carries your consignment, how shortages, damage and faulty goods are handled, and how a credit reaches your account. These are business terms: there is no right to return simply because an order was larger than you needed.
Last updated: 4 November 2026
Please check what arrives against the delivery note before the driver leaves, and note any shortage or visible damage on the carrier's paperwork. Then tell us within 48 hours, with photographs of the goods and the packaging, quoting your BW- reference.
The 48 hours matters: a carrier claim usually cannot be made after it, and after that it becomes difficult for us to establish what happened.
Where you can, check the goods in the driver's presence before signing rather than after they have gone. A signed clean delivery note is the hardest thing to argue with afterwards.
Consignments travel with courier services operating inside Morocco. We pass the courier carrying your order what a delivery needs and no more: the business name, the delivery address, and the email address and phone number of the contact on your account, so the driver can reach somebody on the day.
If a consignment cannot be delivered and comes back to the roastery for a reason on your side — an address that is wrong or incomplete, a contact number nobody answers, nobody at the premises across the courier's attempts, or a refusal at the door — the carriage both ways is charged to your account.
Tell us if a delivery window will not work, or if the delivery contact on your account has changed. A redirected consignment costs a phone call; a returned one costs two journeys.
If something is missing or we sent the wrong thing, we send the right goods at our cost, or credit the invoice. You do not pay twice for delivery because of our error.
Coffee that reaches you stale, contaminated, incorrectly roasted, wrongly labelled or in damaged packaging is a faulty product, and we will replace it or credit it in full.
Tell us which lot and roast date is affected — it is printed on the bag — and keep a sample if you can. It helps us find whether the problem was the roast, the packing or the journey, which is how it stops happening again.
Coffee ages. A bag past its best-before date, or stored somewhere warm or damp after delivery, is not a faulty product.
Wholesale coffee is roasted for your order. Once it is roasted it is yours — we cannot take it back because it sold more slowly than you expected, and we will not resell returned food.
If your needs have changed, talk to us before you order: adjusting a standing order or a delivery schedule is easy, and far better than coffee going stale on your shelf.
Equipment and merchandise, unopened and in resalable condition, may be returned by agreement. Ask us first — we will tell you where to send it. Return carriage is yours unless the item was faulty or wrongly sent.
Decide whether a restocking fee applies to an agreed equipment return and state it here.
An order can be changed or cancelled up to the point it enters roasting. After that the beans are committed and it has to run.
Settled against your account as a credit note, set off against the invoice in question or the next one. Where an account is closed and nothing is outstanding, we refund the amount by bank transfer.
There is no cash-on-delivery refund route here, because there is no cash on delivery: a wholesale account is invoiced on its agreed terms.
Email contact@bloomcoffee.ma or call +212 774 584 973 with your BW- reference. If a problem is stopping you serving coffee today, say so — we will treat it that way.
Questions about this document? Email contact@bloomcoffee.ma.