These terms apply to wholesale orders. They are business-to-business terms: consumer protections that apply on our retail shop, such as a right to change your mind, do not apply here.
Last updated: 4 November 2026
Wholesale orders are sold by Bloom Coffee SARL, RC 72513, Marrakech, of Nº 492, Magasin Nº 1, Zone d'Activité Al Massar, Marrakech 40000, to the business named on your partner account.
You confirm you are buying in the course of a business, and that the ICE you gave us is correct. These terms, together with the Terms of Use, govern the relationship. Any purchase-order conditions of your own do not apply unless we have agreed them in writing.
Your prices are the ones shown in the portal for your account. They are in Moroccan dirhams (Dhs) and include TVA at 20%.
A price exists per product and weight. Where an item shows no price it cannot be ordered through the portal — ask us about it. Prices are confidential, as set out in the Terms of Use.
We may revise the price list; we will give you notice before a change takes effect. A change never affects an order already confirmed.
Some items carry a minimum order quantity, shown on the product. It reflects how the item is packed rather than a negotiating position. An order below the minimum cannot be submitted.
Build an order in the portal and submit it. You may keep more than one order in progress; only a submitted one reaches us.
Submitting is an offer to buy. The contract forms when we confirm it. We may decline — for example where stock is short, where your account is on hold, or where the order would exceed your credit limit.
Each order carries a reference beginning BW-. Please quote it on correspondence and remittances.
An order moves through confirmation, processing, roasting, packing and dispatch. You can follow it in the portal.
Wholesale coffee is roasted to order. Once an order has entered roasting it cannot be cancelled or amended: the beans have been committed to you. If you need to change an order, tell us before then.
Payment terms are those agreed for your account and shown on your invoice. Unless agreed otherwise, invoices are due on the date stated.
Your account may carry a credit limit. We may hold an order that would take you past it, or where an earlier invoice is overdue.
Decide and state what happens on late payment — whether interest is charged, at what rate, and from when. Moroccan law sets a framework for late payment between businesses; confirm the current position with your accountant before publishing.
Goods remain our property until paid for in full. Risk passes to you on delivery.
We deliver across Morocco. Delivery is charged by the weight of the consignment, from the address held on your account, so the charge is known before you submit.
We ship with courier services operating inside Morocco, and pass the one carrying your consignment what a delivery needs: the business name, the delivery address, and the contact email and phone held on your account.
Delivery times vary with the destination, the size of the consignment and the courier's own schedule, so any date given is an estimate rather than a promise. Please check a consignment on arrival, ideally in the driver's presence before signing, and note any shortage or damage on the carrier's paperwork — tell us within 48 hours, with photographs.
If a consignment comes back undelivered for a reason on your side — a wrong or incomplete address, a contact number nobody answers, nobody at the premises across the courier's attempts, or a refusal at the door — the carriage both ways is charged to your account.
Cash on delivery is not available on a wholesale account: you are invoiced on your agreed terms.
Covered by our Shipping, Returns and Refunds policy. In short: roasted coffee is made for your order and cannot be returned because it was over-ordered, but anything faulty is ours to put right.
You may resell what you buy. Please store and handle it so it reaches your customers in good condition, respect roast and best-before dates, and do not repackage it as your own product or alter the origin information.
We are not liable for failure caused by something outside our reasonable control, including harvest failure, shipping delay at origin, carrier failure or an act of the authorities. Where supply is interrupted we will tell you as early as we can.
Either of us may end the partnership on reasonable notice. Orders already confirmed are honoured, and invoices outstanding remain payable. The confidentiality of your pricing continues to apply.
Moroccan law applies. Any dispute falls to the competent courts of Marrakech.
Questions about this document? Email contact@bloomcoffee.ma.